Exchange/Refund Policy

Goods Return Policy

At Viken Tape Limited, we strive to provide you with the highest quality products and a seamless shopping experience. In the event that you encounter an issue with your purchase, we have established a comprehensive Goods Return Policy to address any concerns you may have. Please review the following guidelines for initiating a complaint and ensuring a smooth resolution process:

1. Complaint Registration Timeline:
We value your satisfaction and will address any complaints within 20 days from the date of product delivery.

2. Valid Complaint Criteria:
Complaints will be considered genuine and eligible for resolution only if the received product does not match the specified product specifications.

3. Providing Complaint Details:
Kindly provide us the necessary details regarding your complaint, supported by relevant pictures or videos to aid our understanding of the issue.

4. Quality Inspection (if required):
For certain cases, our dedicated quality incharge may need to inspect the material to assess the validity of the complaint.

5. Genuine Complaint Resolution:
If your complaint is deemed genuine after evaluation, we will proceed with the replacement process. The replacement will be made using the original company's packaging for the returned material.

6. Replacement Timeline:
We aim to complete the replacement process within 7-8 working days after the material is received at our end. However, the timeline is subject to the availability of the product in stock.

8. Out-of-Stock Replacement:
In the event that the same product is out of stock at the time of your complaint, we will provide a replacement as soon as the product becomes available again.

We are committed to addressing your concerns promptly and ensuring your satisfaction with our products. If you have any questions or need assistance with the return process, please don't hesitate to WhatsApp message our customer support team at +91-7069072721 with details of your complaint.

Thank you for choosing Viken Tape Limited. We appreciate your trust in our services and look forward to serving you better in the future.